And they didn’t even offer a refund.

Dear Mr Spod

Thanks for your email. I’d like to apologise for the delay in replying. Normally, we can get back in touch with you within 24 hours and I regret that we haven’t managed to do this for you on this occasion.

I’m very sorry that you didn’t like the taste of our Limited Edition Mexican Chilli Chicken Sandwich and I can understand why you’re disappointed.

When we launch new products we have customer panels that fully test our recipes and we use their feedback to make sure that we produce all of our products to a very high standard.

However, I appreciate that these may not be to everyone’s taste, so I’ve logged your comments under reference 12345678 which will ensure our Buying Team are made aware of this. I can assure you that your feedback will be considered in any future changes to the product.

To say sorry for your disappointment, I’d like to refund you the cost of the sandwich which I can see is £2.80 and perhaps you can put this towards a sandwich which you would enjoy more instead.

If you could get back to me with your address details, I’ll be happy to arrange for this to be sent out as soon as possible.

We’re always happy to hear our customers’ views, so thank you for taking the time to tell us.

I look forward to hearing from you soon and have a good weekend.

Kind Regards

Bo Ring Person
Tesco Customer Service

“Dear Sirs,

Please pass on my congratulations to the company who makes your Tesco sandwiches for creating the new Tesco “Limited Edition” Mexican Chilli Chicken sandwich.
They have, without doubt, created the blandest edible substance known to mankind. Naturally I use the word “edible” in the widest possible sense of the word.

The tastelessness of the watery chicken is perfectly combined with limp vegetable matter within in a truly uninspiring damp wrapping which purports to be bread.
Any possible spice, chilli or other Mexican flavouring has conveniently been obliterated in case the customer is offended by the presence of flavour.

The resulting combination of a truly nasty bland tasteless lunchtime consumable will surely rank among the greatest achievements of the 21st century.

Yours faithfully,
Spod”

It will be interesting to see what response I get …